Terugbetalingsbeleid

Refund Policy

Returns & Refunds Policy

🇬🇧 14-Day Money-Back Guarantee

In accordance with UK Consumer Contracts Regulations, you have the right to cancel your order and request a return for any reason within 14 days of receiving your item.

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it.

  • It must be unworn, unused, with all original tags still attached.

  • It must be in its original packaging.

  • You will need to provide the receipt or proof of purchase.

Return Shipping Costs

The allocation of return postage fees depends entirely on the reason for the return request:

  • Change of Mind / Remorse / Ordered by Mistake: * Responsibility: Customer

    • If you wish to return an item due to a change of mind, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

    • Recommendation: We highly recommend using a trackable shipping service (like Royal Mail Signed For or Evri), as we cannot guarantee that we will receive your returned item.

  • Damaged, Faulty, or Wrong Items Received:

    • Responsibility: Store

    • If the item arrives damaged, defective, or if you received the wrong product, we will cover 100% of the return costs or issue a free replacement immediately.

How to Initiate a Return

To start a return, you must follow our official validation process:

  1. Contact our customer support team exclusively at support@yourstore.com.

  2. Provide your order number and clear photographic evidence if the item is damaged.

  3. If your return is accepted, we will send you specific instructions on how and where to send your package.

⚠️ Important: Items sent back to us without first requesting an official return through our email will not be accepted.

Refunds

We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not.

  • Approval: If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.

  • Processing Time: Please note it can take some additional time for your bank or credit card company to process and post the refund to your account statement.