Shipping Policy

Welcome to The Moderna Home. We are dedicated to bringing high-quality products directly to your doorstep. Below you will find all the details regarding our shipping procedures, timelines, and tracking information.

1. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

2. Shipping Estimates & Delivery Timelines

To ensure we offer the best value and unique designs, our products are shipped directly from our trusted international manufacturing partners.

• Standard Delivery (UK Mainland): 7 to 12 business days.

Please note that these are estimated delivery times. While the vast majority of packages arrive well within this window, occasional delays may occur due to postal backlogs or seasonal high volumes.

3. Tracking Your Order

We want you to feel completely secure throughout the journey of your parcel. As soon as your order is dispatched, we will send you a shipping confirmation email containing a tracking number and a link to track your delivery in real-time.

4. Customs, Duties, and Taxes

We believe in absolute transparency, which is why we aim to minimise any consumer anxiety regarding international deliveries. All orders shipped to the United Kingdom include VAT at checkout. There are no hidden customs charges or unexpected import duties to be paid upon arrival. The price you see at checkout is the final price you pay.

5. Incorrect Addresses & Delivery Issues

Please ensure your delivery address is entered correctly at checkout before completing your purchase. The Moderna Home cannot be held responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incomplete or incorrect address, any additional shipping costs to resend the item will be the responsibility of the customer.

6. Need Assistance?

If your order has not arrived within our estimated delivery window, or if you have any questions at all about your shipment, please do not hesitate to contact our dedicated customer support team. We are here to help and ensure your experience is seamless.

• Live Support: Chat with us directly via the Shopify Inbox icon on our website for real-time assistance.